General Terms:
My Incredible Decor reserves the right to update the rules when necessary, and the updated version will be published on www.myincredibledecor.com with immediate effect. If you refuse to accept the policy, you are deemed to have waived the use of the services provided by this website immediately.
For after-sales issues, buyers should file a return & refund request within 5 days of the delivery date, the supplier reserves the right not to provide any after-sales service after that time.
Before an order is shipped out, the buyer has the right to apply to cancel the order by clicking the "request refund" button, or by contacting customer service to cancel the order.
If the we cannot fulfill the order within the order processing time indicated, under the condition, but not limited to no stock or other conditions, we reserve the right to cancel and refund the order.
If the buyer receives goods damaged or broken and applies for a refund with compelling evidence, and the goods need to be returned, the supplier has the responsibility to offer the buyer a prepaid return label within 3 business days to return damaged/broken goods. The supplier should refund the buyer when the return shows as in transit on the logistic website with the supplier's provided prepaid return label.
My Incredible Decor does not accept after-sale request for "non-defective remorse returns"
Goods Returned in Transit
If the package is sent back to the supplier during transit for any reason, and the buyer applies for a refund, the supplier should refund within 3 business days of the refund request. Under the same cases, if the buyer requests redelivery, the supplier should begin redelivery within 5 business days of the request date.
Goods Destroyed in Transit
If the package/goods are destroyed in transit, and buyer has proof from the logistics website such as but not limited to a screenshot from the logistics website that the order was destroyed, the supplier should refund the order within 3 business days of buyer's refund request, or redelivery within 5 business days of the request.
Wrong Receipt Information
If the buyer puts wrong receipt information on an order, the buyer should contact the supplier via "Contact Seller" or contact My Incredible Decor customer service to request the supplier update the order with the correct receipt information.
Please note the receipt information correction or order cancellation are not guaranteed.
If the order has already shipped out, it is the buyer's responsibility to contact the logistics company with the correct information.
If the goods have been delivered to the wrong receipt, the buyer can attempt to send back the products at his/her own expense. If the goods are returned in good condition, the supplier shall refund the order within 3 business days of receiving the goods, as buyer’s refund request, or begin redelivery within 5 business days of receiving the goods. Please note buyer will additionally be in charge of the redelivery fee.
If the order cannot be corrected or returned, the buyer will bear the losses.
Defective Products (package breakage/significantly not as described/missing or wrong goods/quality problems)
If the buyer detects any problem upon receipt (damaged package/significantly not as described/missing or wrong goods or other quality problems), buyer should provide a refund or redelivery request with valid proof (photos/videos of goods received that shows the problem clearly). After the buyer files a request , the supplier should check the proof and give a response within 3 business days.
If the proof checked by the supplier is not showing the problem clearly and or if the proof is not showing the problem clearly, the proof is invalid, My Incredible Decor has the right to reject the buyer's refund request.
If the buyer's proof shows a problem clearly after being checked by the supplier/My Incredible Decor , the proof checking time shall not more than 3 business days, and if the goods need to be returned to get a refund, the supplier should provide the buyer with a prepaid return label within 3 business days of proof approval, and refund the order when the return shows in transit on the logistics website searched by tracking number buyer uploaded within 3 business days. If the goods needn't be returned, the supplier should refund the order within 3 business days of the refund request.
If proof is valid, and buyer requests redelivery, the supplier should redelivery within 5 business days of proof approval. Please note suppliers have the right to refund order if the redelivery products have no stocks, or buyers are able to reorder products when the products are restocked.
Logistics Issues
Invalid tracking information
If My Incredible Decor verifies the tracking number is wrong, and fails to provide the correct one within 4 business days, My Incredible Decor will refund the order.
this clause is not applicable for special time/periods such as holidays, covid-19, abnormal weather, or other abnormal situations.
Too-long of Shipping Period
If the transit time exceeds the estimated delivery time by 10 days or more and the supplier fails to provide any valid tracking updated info, the buyer may apply for a refund. within 3 business days as buyer request.
Note: this clause is not applicable for special time/periods such as holidays, covid-19, abnormal weather, or other abnormal situations.
Other
When encountering holidays, covid-19, abnormal weather, or other abnormal situations, the buyer shall contact us through the Contact Us page or contact the supplier through their My Incredible Decor account with the order "Contact Message" option to solve the goods or logistics issue.
My Incredible Decor will try its best to assist buyers in these special circumstances in a timely manner. After notifying My Incredible Decor , Buyers should expect a decision from My Incredible Decor on these types of issues no later than three weeks.
Attention
If buyers are unsatisfied with the solution of the order after-sale issues, buyers have the responsibility to open a dispute with My Incredible Decor to help deal with the after-sale issues.
